Access Control
Granular RBAC across every module
System roles, module roles, and group-scoped permissions allow quality organizations to define who can read, create, approve, or sign-off at each level of the quality system.
Compliance Topic
Security & Privacy
Role-based access, tenant data isolation, SSO, and GDPR-aware data handling for regulated enterprise teams.
Life sciences companies face strict expectations about how quality data is stored, accessed, and protected — both from regulators and from their own information security functions. Complere is built as a multi-tenant SaaS platform with security controls that address enterprise access management, regulatory data handling obligations, and the privacy requirements relevant to European and global operations.
Key Benefits
How this module improves quality operations, reduces compliance risk, and supports inspection readiness for regulated teams.
Tenant Isolation
Your data stays in your boundary
Complere's architecture enforces strict tenant separation — no cross-tenant data access, no shared storage paths, no commingled records between customer environments.
Privacy Readiness
GDPR-conscious data handling
Complere supports GDPR obligations including data subject requests, personal data visibility, and processing purpose alignment for regulated European quality operations.
Workflow Overview
How Complere supports the workflow
Each step in this workflow is supported by governed records, electronic signatures, and a full audit trail — so quality operations stay traceable and inspection-ready.
01
Identity confirmed on sign-in
SSO integration or direct authentication validates user identity before platform access is granted.
02
Role permissions applied
Module, record, and action permissions are enforced at the server — UI controls match, but backend authorization is the enforcement point.
03
Data scoped to the tenant
Every operation is executed in the tenant context — records, attachments, audit trails, and exports remain within the correct organizational boundary.
04
Privacy requests and data governance
Administrator tools support personal data identification, retention management, and subject access workflows in line with GDPR and other applicable obligations.
Platform Capabilities
The specific controls, features, and workflow functions built into this module to support your quality and compliance objectives.
Authentication
SSO and multi-factor authentication
Enterprise identity integration via SAML/OIDC supports existing SSO providers. MFA is available for additional sign-in security at the platform and workflow level.
Authorization
Least-privilege permission model
Users only see and act on the records, workflows, and modules their role permits. Elevated actions (approvals, closures, admin tasks) require explicit role assignment.
Data Separation
Strict tenant-level data isolation
Every data query, record store, and file attachment is scoped to the tenant. Infrastructure-level controls prevent one organization's data from being accessible by another.
Privacy
Personal data handling and GDPR posture
Data processing activities are documented and scoped. Quality teams can identify personal data in records, respond to subject access requests, and manage retention in line with regulatory obligations.
Third-party security assurance
Independent validation of Complere’s security posture for enterprise supplier qualification and IT review.
SOC 2 Type II
Audit in progress — target report availability aligned with enterprise rollout; summary materials available for qualified evaluations during vendor assessment.
ISO 27001
Information security management system alignment on the product roadmap; control mapping and evidence requests supported during procurement.
Penetration testing
Annual third-party penetration testing; executive summary and remediation attestations available under confidentiality for security review.
Get answers to your security and privacy assessment questions
Our team works with IT security and compliance leads to provide the posture documentation, technical controls overview, and supplementary security information needed for supplier qualification.